1. Our 30-Day Money-Back Guarantee
You have thirty (30) days from receipt of your order to return a product that does not meet your expectations and request an exchange or refund. The product must be returned complete and must not be damaged beyond what is reasonably necessary to inspect it. This commercial guarantee is in addition to, and does not replace, your statutory rights described in Sections 2 and 4.
2. Your Statutory 14-Day Right of Withdrawal
Separately from the guarantee above, you have a statutory right to withdraw from your purchase without giving any reason within fourteen (14) calendar days of receiving your order, in accordance with Articles L. 221-18 et seq. of the French Consumer Code.
You may exercise this right in any of three ways: through the online “Withdraw from the contract here” function available in the footer (you will immediately receive a dated acknowledgement), by using the model withdrawal form on our dedicated page (also reproduced in Article 7.7 of our Terms and Conditions of Sale), or by sending us any other clear statement by email. Full terms, including the 14-day return period, reimbursement of standard outbound shipping costs and applicable exceptions, are set out in Article 7 of our Terms and Conditions of Sale.
3. How to Return a Product
1. Notify us by email at contact@imaginelamaison.com or by telephone at +1 (438) 502-0838, stating your order number, the product concerned and whether you would prefer an exchange or a refund.
2. We will confirm the return instructions within 72 business hours.
3. Send the complete product to: GESTION CHEF PAUL TOUSSAINT INC (Imagine La Maison), 2025 rue d’Auvergne, Laval, Quebec H7G 2G8, Canada. The return period begins on the date of your request; we recommend using a tracked shipping service.
4. Refund or exchange: your request will be processed once the product has actually been received at the specified return location; see Section 5.
Return shipping costs are your responsibility, including when exercising your statutory right of withdrawal, as explained in Article 7 of our Terms and Conditions of Sale. No restocking fee applies, regardless of the reason for the return.
4. Parcel Not Received, or Incorrect or Damaged Product
These situations are fully covered at no cost to you: an order that never arrives, a product that arrives damaged or defective, or a product that differs from the one ordered. Contact us by email and, where possible, include a photograph. We will promptly offer either to send the correct product at our expense or to issue a full refund, at your choice. Your statutory guarantees—including the two-year legal guarantee of conformity and the warranty against hidden defects—apply in all circumstances, as detailed in Article 8 of our Terms and Conditions of Sale.
5. Refunds
Refunds are issued, without charge, to the payment method used for the order within fourteen (14) calendar days after the returned product has actually been received at the specified address and, in all cases, within the statutory time limits. Depending on your bank, it may take an additional 3 to 5 business days for the funds to appear. Where the statutory right of withdrawal is exercised, the refund includes the original standard shipping charges.
6. Questions?
Customer Service: contact@imaginelamaison.com — available by email 7 days a week. Telephone: +1 (438) 502-0838, Monday to Friday, 9:00 a.m. to 6:00 p.m. (Paris time).
We respond within 72 business hours. You may also consult our FAQ and our Terms and Conditions of Sale (Articles 5 to 8).
Page last updated September 6, 2026.